People in suspicious condition were sent from one place in Southern California to be "treated by Scientology" for insanity and yet we have no interest in treating anyone, especially the insane.
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Reception must regard any people who walk in, except tradespeople and business callers as potential pre-clears and students. Snap them onto our lines. Sign them up for something, and get them wheeling along our efficient lines. Process and train them when they walk up the front steps. Get the person's name, address, and phone number. Make a green slip used for this purpose, and change of address.... Register every new person walking in the door, even the postman. No matter what they say, if they are there, they have come in for help. Sell them a book. Don't let them leave without something ... Sign every new person up for testing and an interview. Put them on the meter and pull their "withholds".... Sign up students for a specific period of time and get payment in advance. Sign up a pre-clear for an intensive of the length necessary to get a major case change that is real to him. If the guy needs one hundred hours, audit him for one hundred hours. Let the pre-clear finance his own auditing. You're not in the credit business.... When the prospect comes in, see him or her at once. (No waiting). Be courteous, friendly, business-like. Rise when they enter and leave. Call reception to show them out if they stay too long. Be willing to take their money. Always prefer cash to notes. We are not a credit company. Always see the student or the P.C. before they leave the place after service. You can often sell more training or process .... It is a maxim that unless you have bodies in the shop, you get no income. So on any pretext,  get bodies in the place, and provide ingress to the registrar when they are there. ... P.E. Foundation in its attitude goes for broke on the newcomers, builds up their interest with lectures, and knocks their cases apart with com course and upper indoc ... The student does not get out of the com course until he can be trusted to show up well in a muzzled co-audit ... NEVER ... Let anyone simply walk out. Convince him he's a loony if he doesn't gain on it, because that's the truth ... The whole dream of P.E. Foundation is to get the people in fast, get them invoiced in a congress type assembly line, no waiting, get them hot, excited, positive service and boot them through to their H.A.S. (Hubbard Apprentice Scientologist course), and then worry about something else with them. Never let a student leave or quit -- introvert him like a bullet and get him to get audited. If he gets no reality, don't let him wander out. If he walks in that door as a P.C., that's it. He doesn't get out except into an individual auditor's hands in the real tough cases, until he has an H.A.S. " -- L. Ron Hubbard